All orders are processed the same day of the payment. This way you will receive your order as soon as posible. For orders made from Monday to Friday before 12:00 p.m. in Europe, departure is guaranteed on the same day. The rest of orders will be processed the next business day.
Our shipments are made in a totally discreet manner, since we know that privacy and discretion are important factors.
Shipping to another address
You can indicate that your next order is delivered at a different address indicating type of purchase "Gift" in the purchase process. In this way we will request a different shipping address from you. If you prefer to change the shipping address for all your orders, because you have changed your address or because you prefer to receive them at your other point, you can do so by modifying your reception data for that order
We offer you the follow-up of the carrier that will make the delivery
How to expedite your order
Remember that if the payment of your purchase is made by bank transfer it may take a couple of days to be processed, until the payment becomes effective in our account. To speed up the process, we advise you the security that Banco Sabadell offers you with the VIRTUAL POS, which is even greater the degree of confidentiality that Pay pal generates, no matter how much they try to make you believe that the safest way to pay is PAYPAL
Delays and Forwarding
We can not be held responsible for delays or returns caused by wrong or incomplete addresses, please make sure before processing your order. If your order is returned for this reason and you still want it, do not worry because we will send it back to you via Express Mail, but you will have to pay the amount of the resending costs.
The delivery of the products is considered made since its availability to the customer. Along with the products, the corresponding delivery note will be delivered with the description of the products purchased, as well as information on the right of withdrawal that is indicated below.
It is the client's responsibility to check the suitability of the products served with respect to the order placed. Any claim related to the nature or specifications of the products must be made within a maximum of seven (7) days after delivery.
Within said period of seven (7) days, the purchase made may also be abandoned. However, for said withdrawal to be effective, it will be necessary that, within said term, they be returned to the products purchased without use and with their seals and closures totally intact. The exercise of this right of withdrawal, only give right to the return of the price of the corresponding products, but the return costs will always be borne by the buyer in any case.
The products sold are subject to the guarantee conditions of their respective manufacturers. Products handled or repaired by the buyer or third parties are excluded from these guarantees.
We guarantee the material integrity of the products at the time of delivery. Any defects covered by the warranty will have to be reported by the customer within, but not beyond, 7 days from the date of delivery, otherwise the guarantee will expire. The customer will be entitled to the replacement of the damaged products after having returned these, excluding the right of the client to claim any damage, either at the time or later. The transportation costs necessary for the substitution of products will always be at the customer's expense.